At VEYNEYRA, we are committed to customer satisfaction and aim to ensure that you are happy with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and refund policy.
Refund Eligibility
- Unused Products: Products must be returned unopened, unused, and in their original packaging.
- Return Window: Returns must be initiated within 30 days of the delivery date.
Non-Refundable Items
- Opened or used products are not eligible for a refund.
- Products purchased from third-party retailers should be returned to the original place of purchase.
How to Initiate a Return
- Contact Us: To start a return, please reach out to our support team:
- Phone: +359 52 920 215
- Email: sales@veyneyra-bg.com
- Address: Usta Kolyo Ficheto Str. 61, Varna 9000, Bulgaria
- Return Authorization: Once we receive your request, we’ll provide a return authorization and further instructions.
- Shipping Costs: Customers are responsible for shipping costs associated with returning the product. VEYNEYRA is not responsible for returns lost in transit, so we recommend using a trackable shipping method.
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
Exchanges
If you receive a damaged or defective item, please contact us within 7 days of delivery for an exchange. VEYNEYRA will cover the cost of shipping for replacement items.
Contact Us
For questions regarding our refund and returns policy, feel free to contact our team:
- Phone: +359 52 920 215
- Email: sales@veyneyra-bg.com
Thank you for choosing VEYNEYRA.